Returns & Refunds
Last updated: [date to be confirmed]
Owner verification required. This is starter template text, not legal advice. Wadian Wale must review and complete it — ideally with a qualified legal professional — before launch. Items in [square brackets] need business-specific details.
Food products
Our products are food items, so for hygiene and safety reasons we can't accept returns of opened packs or change-of-mind returns.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking, expired or with the wrong item, write to us (Email us) within [48 hours] of delivery with your order number and clear photos of the product and packaging. We'll send a replacement or refund the affected items.
Cancellations
You can cancel an order before it is shipped by contacting us with your order number. Once shipped, an order can't be cancelled.
Refunds
Approved refunds for online payments go back to the original payment method within [5–7] business days. For Cash on Delivery orders we refund by [UPI / bank transfer] after confirming your details.